Troubleshooting Tips

Make certain that QuickTime is installed on your computer. If you have not installed it yet, you can acquire the program here.

When you attempt to view a clip, PC users may be prompted by a message that requests to install the Quicktime ActiveX.  Select "OK" & your clip will begin playing in the popup window.

Make sure your computer meets the system requirements outlined at http://www.apple.com/quicktime/download/system_req.html

Try running ScanDisk to verify that the directory is OK. This is an important step to take before installing any software.

Try running the stand-alone version of the QuickTime installer in "Safe Mode." It is available at http://www.apple.com/quicktime/download/standalone/. This can help to isolate issues with background applications, and some driver conflicts.

Make certain you have installed the most recent drivers for your sound and video cards. Even if you have a "brand new" computer, it is not guaranteed to have the most recent software installed. Contact the manufacturer of your sound and video cards for additional information.

Make certain you have installed a recent version of DirectX. This can be downloaded from http://www.microsoft.com/directx/.

Errors are usually related to software conflicts, unusable files, or incompatibilities. They can also be related to specific hardware combinations, and sometimes the way in which the hardware is configured. Keep in mind that an error message does not necessarily point to a particular cause or solution. Since there can be many different causes for a particular symptom, some suggestions may not work, and you may need to discover a solution on your own.

If you are still having difficulty getting the clips to play on your computer, please contact us at info@wpafilmlibrary.com.